At Thorpe Lincoln you'll never have to suffer from any of these industry crimes!
One Hit Wonder - Once the mortgage adviser makes the sale they can fail to follow up in the future, leaving the customer exposed to payment increases when their preferential rate ends. They never take the responsibility from the customer, but leave it firmly with them.
Pass The Buck - Once the mortgage adviser makes the sale they then pass the customer on to an administrator who isn't qualified in mortgage advice.
Bad Advice - Not enough knowledge to be able to take full account of the customer's unique circumstances. Taking the course of least resistance, they recommend a rate that could be beaten but requires a lot of work to secure it for the customer.
Shocking Service - Mortgage companies often don't do what they say they will by not returning phone calls, not explaining things so the customer fully understands what they are doing, not providing them with the correct information, not keeping customers informed on progress, and making the customer do the work.
Time Wasting - Advisers making inappropriate recommendations that lead to making an application to a lender that would never approve the loan due to their criteria. This delays a customer's purchase or leads to making a higher monthly payment until the new loan is in place.
Protect yourself & your family
We'd rather not have it, but when the unexpected strikes, we're usually glad we did.
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Terms & Conditions : Please read our full terms and conditions and privacy statement before you proceed. The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK. Thorpe Lincoln Mortgage Consultants Limited. Registered office 33 Mary Seacole Road, The Millfields, Plymouth, Devon PL1 3JY. Company registration number 5419596. Thorpe Lincoln Mortgage Consultants Limited is an Appointed Representative of Mortgage Next Network Limited, which is authorised and regulated by the Financial Services Authority for mortgage and insurance mediation activities only. Mortgage Next Network Limited is entered on the FSA register (http://fsa.gov.uk) under reference 300866.
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